Customer Service

ITS is dedicated to providing first class customer service to all clients from the initial point of enquiry through to the completion of works.

From ITS you can expect:

  High quality information and services from professionally trained staff.

  All customers and potential customers to be treated courteously at all times being fair, polite, respectful and professional.

  Our customers to be regularly consulted to obtain feedback on our services and to use that feedback to develop and improve the business systems and policies.

  Your enquiries to be promptly and efficiently dealt with, being clear about what action will be taken and when.

  Us to adhere to quality and procedural guidelines - they exist to ensure good practice and are for the benefit of both customers and staff.

  Our staff to be skilled, motivated and have at their disposal the resources to work to a high standard.

  Our staff to adhere to our core values which include customer focus, professionalism in all aspects of our work, and commitment to our objectives.

All complaints are dealt with by senior management in a efficient, customer focussed manner. Any necessary action will be taken and the solution will be followed through to its conclusion with the primary focus being on complete customer satisfaction.